Application Deadline: The application for refund or exchange must be submitted within 7 days after receiving the order confirmation email.

Problem Solving Priority: If RoamFi resolves the service unavailability issue within 7 days after the customer notifies the problem, no refund is required.

Customer Cooperation: Customers are required to actively cooperate with RoamFi to resolve issues. If they refuse to cooperate, RoamFi has the right to refuse a refund.

Data Packet Valid Period: Each data packet has a valid period, and no refund will be provided for the remaining data after expiration.

Compensation Scope Limitation: Any charges incurred from spare phones, spare SIM cards, third-party services, or hotel phones, as well as charges not directly related to the RoamFi account, will not be refunded or compensated.

Fraud and Abuse: RoamFi reserves the right to reject any refund if abuse, violation of terms of service, or fraudulent behavior is discovered.

Unauthorized Purchase: If a suspicious unauthorized purchase is detected, the customer shall immediately notify RoamFi. RoamFi will conduct an investigation and has the right to suspend the relevant account.

Accidental Purchase: Once installed, eSIMs are considered used, and unless otherwise specified, refunds are not supported after installation.

Incorrect Charging: If a customer disputes the fees, they shall notify and provide detailed explanations within 7 days after the fees are incurred.

Customers need to log in to their RoamFi user accounts, enter "My Orders", find the relevant order, and take screenshots of the "Order Details" and payment vouchers.

Contact RoamFi customer service, explain the reason for return or exchange, and submit relevant screenshots.

Customer service will verify the information and process requests in order. Depending on the nature of the issue, customers may need to provide additional materials such as screenshots of technical issues or explanations of invoice disputes.

Returned and exchanged products will be inspected, and if they do not meet the return conditions, the refund will be rejected.

Refunds can be returned to the original payment method or converted into account balance.

After the refund approval, the funds may take up to 30 working days to arrive in the account, with the specific time subject to the bank's processing time.

As RoamFi products are electronic eSIM cards installed via embedded technology, no physical shipping or logistics is required for returns or exchanges.

Therefore, there are no shipping fees incurred for any refund or exchange process.

Customers do not need to pay any shipping fees, and no free shipping conditions apply.

Refund requests not falling under the above circumstances will be investigated and processed on a case-by-case basis. If approved, a handling fee may be charged.

The maximum refund amount that a customer can apply for shall not exceed the actual payment amount.

This policy applies to all regions worldwide.If you need to apply for a refund or exchange, please contact the RoamFi Support Team via the in-app or official website chat function.