Currently, RoamFi only sends order and activation information via email. Please make sure to check all emails from the official @roamfi.net domain. We will not send any order information from other email domains. If you do not receive the email within the specified time, please contact our customer service promptly.

All RoamFi products are delivered online, and global users enjoy free shipping. No logistics or courier fees are required. The free shipping policy will be clearly displayed on the checkout page, with no hidden charges or additional fees.

All order information is sent via email and does not involve physical delivery. The company’s registered address is: Room D07, 8/F, Kai Tak Commercial Building, 99 Fuk Wing Street, Kowloon, Hong Kong (this address is for registration and operation only, not for returns or shipping). If you need a company registration certificate or related documents, please contact our official customer service.

RoamFi provides SIM card installation and internet services based on eSIM technology. No customs duties or import taxes are usually required. However, some regions may have local government taxes. Please refer to local policies, and users are responsible for any applicable taxes.

To ensure the security of your account and information, please only obtain order and activation information through the following official channels:

Official website (https://www.roamfi.net)

Official email (all emails end with @roamfi.net)

RoamFi will not send order information through other channels. Please do not trust information from other sources to avoid information leakage or financial loss.

If you have any questions about this policy or our services, please contact us through the following methods: