To help you get online quickly and securely, we provide three official ways to receive and install your eSIM:
- 1. Email Delivery
- Within about 30 minutes after purchase, you’ll receive an email with your order information, eSIM QR code, and detailed activation instructions.
- Only trust emails from the @roamfi.net domain; we do not send order information from other domains.
- If the email doesn’t arrive on time, check your spam/promotions folders first, then contact customer support.
- 2. Website Account Center
- Visit the RoamFi website and sign in to your account.
- Go to “Account Center > My Orders” to view order details, download your eSIM profile, and see activation guidance and usage status.
- Ideal if you need to retrieve your QR code again or sync information across devices.
- 3. RoamFi App
- Download and install the official RoamFi app from the iOS App Store or Google Play (search “RoamFi”).
- Sign in and navigate to “Me > My Orders” to:
- One-tap add/install eSIM (uses the system’s native installation flow)
- Access configuration with or without QR code
- View plan details, data usage, and validity
- The app includes step-by-step guidance and troubleshooting for a smoother setup.
Tip: Only use the official website and app to obtain your QR code or installation info. Avoid third-party tools to prevent data exposure.
All RoamFi products are delivered online, and global users enjoy free shipping. No logistics or courier fees are required. The free shipping policy will be clearly displayed on the checkout page, with no hidden charges or additional fees.
All order information is sent via email and does not involve physical delivery. The company’s registered address is: Room D07, 8/F, Kai Tak Commercial Building, 99 Fuk Wing Street, Kowloon, Hong Kong (this address is for registration and operation only, not for returns or shipping). If you need a company registration certificate or related documents, please contact our official customer service.
RoamFi provides SIM card installation and internet services based on eSIM technology. No customs duties or import taxes are usually required. However, some regions may have local government taxes. Please refer to local policies, and users are responsible for any applicable taxes.
To ensure the security of your account and information, please only obtain order and activation information through the following official channels:
Official website (https://www.roamfi.net)
Official email (all emails end with @roamfi.net)
RoamFi will not send order information through other channels. Please do not trust information from other sources to avoid information leakage or financial loss.
If you have any questions about this policy or our services, please contact us through the following methods:
- Email: support@roamfi.net
- Phone: +65 87677985
- Company Name: METASSET CO., LIMITED
- Company Address: FLAT 2401-16, WING SHING INDUSTRIAL BUILDING, 26 NG FONG STREET, SAN PO KONG, KL
- Working hours: Monday to Friday, 9:30 am – 6:00 pm (Hong Kong Time)